As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency, stepping into leadership responsibilities when required to maintain continuity.

Key Responsibilities

• Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints
• Act as the escalation point for complex or unresolved customer issues
• Support the Manager in overseeing daily team operations, including workflow and resource planning
• Monitor team performance against KPIs, ensuring high standards of customer service
• Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions
• Assist with onboarding, training, and ongoing development of team members
• Step into managerial responsibilities in the Manager’s absence, maintaining team performance and motivation
• Identify and implement process improvements to enhance efficiency and customer experience
• Produce and review reports, maintaining accurate documentation and procedures

Skills & Experience

• Proven experience in a senior customer-facing role, with exposure to team leadership or management cover
• Strong communication, leadership, and problem-solving skills
• Ability to manage priorities and perform in a fast-paced environment
• Excellent customer service skills, with the ability to resolve complex issues effectively
• Experience working with KPIs and performance metrics
• Strong organisational and time-management skills
• Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable)

About You

• A collaborative team player with a positive, customer-focused approach
• Confident communicator, able to work effectively at all levels
• Proactive, solutions-focused, and open to continuous improvement
• Motivated to support and develop others within the team
• Able to simplify complex challenges and deliver practical solutions

This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements

As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency, stepping into leadership responsibilities when required to maintain continuity.

Key Responsibilities

• Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints
• Act as the escalation point for complex or unresolved customer issues
• Support the Manager in overseeing daily team operations, including workflow and resource planning
• Monitor team performance against KPIs, ensuring high standards of customer service
• Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions
• Assist with onboarding, training, and ongoing development of team members
• Step into managerial responsibilities in the Manager’s absence, maintaining team performance and motivation
• Identify and implement process improvements to enhance efficiency and customer experience
• Produce and review reports, maintaining accurate documentation and procedures

Skills & Experience

• Proven experience in a senior customer-facing role, with exposure to team leadership or management cover
• Strong communication, leadership, and problem-solving skills
• Ability to manage priorities and perform in a fast-paced environment
• Excellent customer service skills, with the ability to resolve complex issues effectively
• Experience working with KPIs and performance metrics
• Strong organisational and time-management skills
• Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable)

About You

• A collaborative team player with a positive, customer-focused approach
• Confident communicator, able to work effectively at all levels
• Proactive, solutions-focused, and open to continuous improvement
• Motivated to support and develop others within the team
• Able to simplify complex challenges and deliver practical solutions

This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements

• Valid forklift, reach truck licence 
• Proven experience in quality inspection, final inspection, or related warehouse roles
• Experience in using computerised QA inspection and despatch systems
• Knowledge of SAP or similar ERP systems
• Experience within a warehouse environment essential
• Knowledge of warehouse safety protocols and procedures
• Ability to work efficiently in a physically demanding environment
• Good organisational skills and attention to detail
• Reliable and committed attitude towards work
• Good literacy and numeracy skills

This role offers a competitive salary, ongoing training, and career development opportunities within a reputable company. Working in a supportive team environment, you will benefit from regular shifts, job stability, and the chance to develop your skills in warehousing and logistics. If you are experienced, committed, and eager to contribute to a busy warehouse team, we welcome your application.

Our client is an equal opportunities employer. All applications will be treated in strict confidence and assessed solely on merit, skills, and experience.

Are you a detail-driven administrator with strong Excel skills and a passion for data accuracy? This is an exciting opportunity to join a growing, forward-thinking business where the Product Information Team plays a central role in supporting operations across the company.

The Role
Reporting to the Trading Controller, you will be responsible for maintaining and managing product data, ensuring all information is accurate, up to date, and accessible across the business.

Key Responsibilities

• Inputting and maintaining product data within a bespoke database
• Creating and allocating barcodes and shipping marks
• Registering product designs
• Managing product certification, including FSC accreditation and inspection reports
• Ensuring documentation is available to internal teams
• Reviewing and maintaining data accuracy across websites and catalogues

About You

• Highly organised with excellent attention to detail
• Analytical and methodical in your approach
• Strong IT skills, including Excel and database systems
• Comfortable handling large volumes of data with accuracy
• Able to work to tight deadlines and manage competing priorities
• Confident communicator with the ability to work both independently and within a team
• Previous experience in a data or administration-focused role is desirable

Why Apply?

• Join a growing, dynamic business
• Work within a supportive and collaborative team
• Opportunity to develop your skills in a fast-paced environment

If you are looking for a role where accuracy, organisation, and attention to detail are key, we would love to hear from you. Apply now or contact us for more information.

• Proven experience in quality inspection, final inspection, or related warehouse roles
• Experience in using computerised QA inspection and despatch systems
• Knowledge of SAP or similar ERP systems
• Ability to work accurately and efficiently under pressure
• Excellent attention to detail with good verbal and written communication skills
• Numerical competence, supported by GCSEs or equivalent in Mathematics & English
• Hold a Reach Fork Lift Truck licence is desirable
• Training in SAP will be provided or required for the role

This role offers a friendly and professional environment within a reputable company, where your skills and dedication will be valued. The successful candidate can look forward to ongoing training, the opportunity to develop further in QA and warehouse activities, and the security of permanent employment. Benefits include a competitive salary, safe working conditions, and the chance to contribute to a high-quality, safety-conscious organisation. Whether you are experienced in final inspection or looking to build your career in quality assurance and warehouse operations, this role provides an excellent platform to grow within a supportive team.

We are an equal opportunities employer and welcome applications from all backgrounds. All candidates will be considered on merit.

• Proven experience in sales administration or a similar administrative role.
• Excellent organisational skills with the ability to manage multiple tasks efficiently.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office, particularly Excel, and familiarity with sales CRM systems is desirable.
• Attention to detail to accurately process orders and maintain client records.
• A proactive approach and the ability to work well within a team environment.

 The company values dedication and provides a supportive environment where your contributions will be recognised. Benefits include competitive salary, ongoing career development, and the chance to be part of a collaborative and forward-thinking organisation. If you are looking to bring your sales admin expertise to a thriving manufacturing business, this could be the perfect opportunity for you.

Key Responsibilities:

• Coordinate all logistics, registrations and communications for events and trade shows
• Assist with event budgets and post-event reporting
• Support marketing campaigns, timelines, and performance tracking
• Update website content, marketing materials, social media, and email campaigns
• Process purchase orders, invoices, and track marketing expenses
• Provide general administrative support, including scheduling and maintaining files

Requirements:

• Ideally a Diploma or degree in Marketing, Business Administration, or related field, but relevant work experience is preferable
• 1–3 years’ marketing support experience is desirable
• Strong organisational, time-management, and communication skills
• Proficiency in Microsoft Office, CRM and other marketing automation tools would be an advantage
• Attention to detail, flexibility, and ability to manage multiple priorities
• Experience in b2b Events / Trade Shows

This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements

• Held a senior HR role such as Business Partner or HR Director
• Experience within the IT & Telecoms sector preferred
• Strong knowledge of HR policies, employment law, and best practices
• Proven ability to influence and build relationships at all levels of the organisation
• Excellent communication and organisational skills
• Experience working within a Ltd company with 11-100 employees
• CIPD qualification or Level 5 equivalent or higher
• Ability to think strategically and act tactically

This is an excellent opportunity to become a vital contributor to a dynamic organisation, offering the chance to influence HR practices within a fast-paced industry. The successful candidate will benefit from a competitive salary, ongoing professional development, and the opportunity to work in a forward-thinking environment where your expertise will make a tangible impact. Join this innovative company and help shape their HR strategy as they continue to grow and evolve.