Our client in Didcot, Oxfordshire, is seeking a dedicated Customer Service & Admin Coordinator to join their dynamic team on a permanent basis. This role offers excellent prospects for learning and developing a wide range of business skills, particularly in administrative and customer service functions. As a key point of contact within the organisation, the successful candidate will be responsible for providing efficient administrative support, managing customer interactions professionally, and contributing to the overall smooth running of daily operations. The role requires a proactive individual with strong organisational skills, a problem-solving mindset, and the ability to thrive in a busy environment. This is an excellent opportunity for someone looking to grow their career in a customer-focused, commercial setting.
• Provide customer service to internal and external customers and stakeholders
• Provide administrative and project support to the Delivery Manager and the team
• Provide daily / weekly / monthly reporting on progress of bookings. challenges, best practice, and materials
• Answer and deal with enquiries from potential customers (employers and training providers)
• Maintain databases.
• Take part in marketing activities, sales campaigns and assist with producing marketing materials
• Booking and scheduling appointments
• Handling complaints and appeals
• Produce and distribute correspondence, letters, emails, agendas and minutes.
• Update the company website and social media sites when required.
• Maintain storage and filing systems
• Carrying out research activities
• Carrying out meeting prep and presentation preparation
• Supporting other departments as and when needed
• Attending events to represent the company
• Attending and carrying out mandatory training
Joining this organisation provides significant benefits, including a supportive team environment, ongoing opportunities for professional development, and the chance to build a career with great prospects. The role is well-suited for candidates eager to broaden their business skills in a fast-paced, customer-focused setting, while enjoying the stability of a permanent position. If you are an experienced administrator looking for a role that offers both challenge and growth, we encourage you to consider this excellent opportunity to enhance your career journey.