Job Purpose
To manage and control debtor accounts effectively, ensuring timely cash collection while maintaining strong customer relationships.
Key Responsibilities
- Manage debtor accounts, including assessing and setting appropriate customer credit limits
- Assess credit risk using customer history and relevant market information
- Handle internal and external queries relating to invoices, payments, and account balances
- Negotiate and agree repayment plans with customers where necessary
- Allocate incoming cash accurately and promptly
- Build and maintain strong customer relationships to support timely payments
- Maintain accurate records of customer contact, discussions, and outstanding issues
- Raise copy invoices and credit notes to resolve reasons for non-payment
- Create and maintain new customer accounts
- Produce and issue customer statements
- Manage a planned approach to seasonal extended payment terms
- Support daily invoicing processes
- Assist with customer credit notes relating to faulty goods, shortages, or overcharges
- Process and respond to trade reference requests
- Provide additional administrative support as required, including data processing during peak periods
Skills & Experience
- Proven experience in credit control and sales ledger management
- Ability to balance cash collection requirements with positive customer relationships
- Working knowledge of Sage 200
- Proficient in Microsoft Word, Excel, and Outlook
- Excellent telephone manner and communication skills
- Strong attention to detail, with the ability to take concise notes and accurately record debtor conversations and actions
- Ability to plan, prioritise, and manage your own workload effectively
Our client is an equal opportunities employer. All applications will be treated in strict confidence and assessed solely on merit, skills, and experience.